Frequently Asked Questions

Go to "Online Order" (/waybill) and fill in shipper / consignee / cargo info to live-preview an e-waybill. To save the order to "My Waybills", sign in once with your phone + SMS code (account is auto-created, no email required). Phone-or-email + password sign-in is also supported.

Waybill numbers use CEL- followed by 15 digits, including a check digit. The server checks uniqueness before saving. Legacy ZKY labels can still be queried.

Air Same-Day: Xi'an → East China (Shanghai / Hangzhou / Suzhou / Nanjing / Hefei / Yiwu / Ningbo), South China (Guangdong / Shenzhen), North China (Beijing / Shijiazhuang / Tianjin), plus Taiyuan / Chengdu / Changsha / Lanzhou / Xining within 48 hours (extended where an appointment is needed or the consignee does not receive at weekends). Intercity Express: 24h intra-province / 48-72h inter-province. Delivery issues: 1-hour response, advance payout, then insurance claim.

Yes. Declared value / COD amount goes in Section 9 of the waybill: declared value is charged by tier, and COD carries a 4% handling fee on the collected amount and is settled within 7 business days of delivery. Loss due to our liability is paid first based on declared value.

Seven core service lines: LTL, FTL, air express, e-commerce cloud warehousing, reverse logistics, oversized cargo and cross-border logistics. See the "Services" /services page. Multimodal (road + rail + air + sea) and the 11 China-Europe Rail "Chang'an" trunk routes offer one-bill-through delivery.

Dial 400-836-3006, HQ 029-88945200, or NW Ops 029-82695809; leave your company name, contact and volume estimate. A dedicated KAM will follow up within 2 hours with a proposal. You can also use "Contact Us" /contact to submit online.

Xi'an → Alashankou → Małaszewicze → Hamburg 12-15 days; Central Asia 8-12 days; Russia 10-14 days. Suited to equipment manufacturing, cross-border e-commerce volume shipments, chemical feedstock and agricultural cold chain. See /network for routes.

China Express Cloud Warehouse (CECW) is at 55 Qinhan Avenue, Xi'an International Port Area, adjacent to G210 and Beijing-Kunming Expressway; partner warehouses across Xi'an total 134,000 m² (strategic partners, not self-built). Supports B2B industrial storage, B2C fulfillment, compliant hazmat storage, and cross-border pre-positioning. Fully integrated WMS / OMS / TMS for order automation and inventory visibility.

Sign in and go to "My Account" /me → My Orders → click "View Details" to see a HD preview of all 4 plies + back-side terms. Click any ply to open a full-screen lightbox, and print or export PDF directly (@page 216×140mm, auto page break per ply).

Two modes: full container (20'/40'/45') and LCL. FCL runs Xi'an → Alashankou / Khorgos / Manzhouli / Erenhot, the four main border crossings. Destinations cover Hamburg, Małaszewicze, Budapest, Moscow, the 5 Central Asia republics and Belarus. LCL is billed by greater of weight / volume, minimum ~800 kg. For pricing call 400-836-3006 or NW Ops 029-82695809 — we email a quote within 30 minutes.

Yes. The one-bill-through service includes export declaration, commodity inspection, tax-refund docs and destination-port clearance via overseas agents. Customers only provide commercial invoice, packing list, and contract; the rest is handled by CEL KAM + customs broker. Hazmat, dual-use goods and processing-trade shipments need a 2-business-day documentation pre-review.

CEL holds the Dangerous Goods Road Transport License with 200+ certified hazmat vehicles, covering classes 2 / 3 / 4 / 5 / 6 / 8 / 9 (class 1 explosives and class 7 radioactive not accepted). Customers must provide MSDS, product photos, packaging spec and route; we sign a hazmat transport safety agreement and buy dedicated insurance before pick-up. Monthly-billed customers can sign a standalone framework.

Monthly-billing application: (1) submit business licence, legal representative ID and bank account permit; (2) sign the monthly-billing agreement; (3) the KAM assesses average monthly volume and sets the credit terms; (4) invoicing, reconciliation and payment follow the agreed cycle (wire or acceptance draft). Limits, terms and settlement cycle follow the signed agreement.

(1) Within 1 h of delivery exception, report to CS with waybill no., damage photos and packing list; (2) CEL on-site verification within 24 h; (3) initial compensation plan within 72 h: uninsured up to 7× freight or ¥800 max; insured up to declared value, paid in advance; (4) CEL advances payment, then files claim with PICC / Ping An. Complex disputes close within 15 business days.

For time-definite products, transit time is committed once the account manager confirms the SLA in writing; where we cause a delay, it is handled per the agreement. Force majeure (weather, road control, war, epidemic control) is out of scope.

China Express Cloud Warehouse (CECW) covers B2B industrial storage, B2C e-commerce fulfilment, compliant hazmat storage and cross-border stocking: booking → unloading → WMS put-away → real-time stock sync to your system, with wave-based outbound. Storage, handling and rush-order charges are quoted per volume, cargo type and handling requirements by your account manager.

Standard B2C: orders before 16:00 ship by 23:00 same day, after 16:00 ship by noon next day. Integrated platforms: Tmall, JD, Pinduoduo, Douyin, Kuaishou, Vipshop, Meituan Flash Buy — 8 in total, via standard API + direct WMS. Reverse logistics: QA inspection and re-shelving within 24 h of return.

Go to /login and sign in with your 11-digit mobile + SMS code (account auto-created, no email required). Then open /waybill, fill sender / receiver / cargo to generate the e-waybill. Save it and find it under /me for tracking and 4-ply printing. The address book lets you save frequent recipients for one-click reuse.

Yes. Single items >50 kg are priced individually; cargo >1 m³ or >200 kg/piece or >6 m length is classified oversize — please share dimensions, weight and origin/destination so dispatch can evaluate route and handling before quoting. Common use cases: equipment, transformers, datacentre racks, full-container export. Oversize trailers (low-bed / gooseneck) used; cross-province overlimit shipments need a 7-business-day permit lead time.

Tick "Additional Services" on the order: declared value is charged by tier (5 tiers for B2B, 6 for retail), COD carries a 4% handling fee on the collected amount, upstairs delivery is tiered by chargeable weight and floor (capped at ¥500 per shipment), and weight confirmation is free (always on). Full tables are on the pricing page under "Value-added and surcharges". Monthly-billed customers can lock unified add-on rates in the contract.