📞
Emergency Hotline
Handled 7×24 — the fastest response channel.
400-836-3006NW Ops Center: 029-82695809
HQ: 029-88945200
FEEDBACK
Every piece of feedback gets our serious attention
China Express Logistics (CEL) commits: every complaint gets first response within 24h, an initial resolution plan within 72h, and complex disputes closed within 15 business days.
✉️
Email Feedback
Best for non-urgent feedback that needs photos / proof. Please include the waybill no., contact and phone.
service@zhongkuaiyun.com →Reply within 24h on business days / 48h on holidays
📝
Online Form
Use the form at the bottom of this page — it is filed as "Feedback / Complaint" automatically; just leave your contact.
Submit →Internal ticketing auto-routes to the owner
Complaint Handling SOP
From intake to closure — transparent and traceable end-to-end.
01
Intake
CS center opens a ticket within 5 minutes
02
First Response
Contact the requester within 24 hours
03
Investigation
Cross-check with dispatch / warehouse / ops
04
Resolution Plan
Resolution and compensation plan within 72h
05
Follow-up
Proactive follow-up within 3 days of closure